Frequently Asked Questions (FAQ)
Orders & Products
Are your perfumes authentic?
Yes. At Perfume Me, we only supply authentic fragrances sourced through trusted long-term relationships with the brands we work with. With over 15 years of experience in the fragrance industry, we are committed to providing genuine, high-quality perfumes.
What type of fragrances do you specialise in?
We specialise in Middle Eastern fragrances and inspired fragrances, offering a wide range of rich oud, amber, musk, floral, and modern luxury scents known for their long-lasting performance and unique character.
How long do your perfumes last?
Longevity varies depending on the fragrance, skin type, and environment. Many Middle Eastern perfumes are known for their strong projection and long-lasting scent performance.
Do you offer fragrances for men and women?
Yes. We offer fragrances for men, women, and unisex collections.
How can I choose the right fragrance?
If you need help selecting a fragrance, feel free to contact us. We are happy to recommend scents based on your preferences.
Shipping & Delivery
Where do you ship to?
We currently ship across the United Kingdom only.
How long does delivery take?
Orders are usually processed within 1–2 working days. Delivery times may vary depending on your location and shipping method selected at checkout.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking details will be sent to your email.
Do you offer international shipping?
We currently do not offer international shipping.
Returns & Refunds
Can I return my order?
Yes. We accept returns on unopened and unused items within our return period. Please refer to our Returns Policy for full details.
What if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and photos of the item.
Payments & Security
What payment methods do you accept?
We accept major debit and credit cards, along with secure online payment methods available at checkout.
Is my payment information secure?
Yes. Our website uses secure payment systems and encryption technology to protect your information.
Contact & Support
How can I contact Perfume Me?
You can contact us through our Contact Us page or by email for any product, order, or general enquiries.
How quickly do you respond to enquiries?
We aim to respond to all customer enquiries as quickly as possible during business hours.
